Privacy Policy
Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our energy bill payment assistance services.
1. Information We Collect
We collect information you provide directly to us, such as your name, contact details, utility account information, and payment details. We may also collect technical information like IP address, browser type, and device identifiers for security and analytics purposes.
2. How We Use Your Information
- To process and complete your utility bill payments.
- To provide customer support and confirm payment status.
- To improve our website’s performance and security.
- To comply with legal obligations and fraud prevention measures.
3. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Payment details are securely deleted after the transaction is completed, except where retention is required for legal or accounting purposes.
4. International Data Transfers
If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the U.S. or other countries. We ensure that any such transfers comply with applicable data protection laws.
5. Sharing of Information
We do not sell your personal information. We may share it with trusted third-party service providers strictly for payment processing, fraud prevention, analytics, and legal compliance.
6. Third-Party Services
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. We encourage you to read their policies before providing personal information.
7. Security Measures
We implement industry-standard security measures including encryption, firewalls, and secure servers to protect your information from unauthorized access or disclosure.
8. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience and for analytics purposes. You may disable cookies in your browser settings, but this may affect site functionality.
9. Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, please contact us via the email listed below.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please email us at [YourEmail@domain.com].
Last Updated: August 12, 2025
Disclaimer: We are an independent service provider assisting customers in paying utility bills. We are not affiliated with any utility company. All payments are made directly to your utility provider.